It's About The People
(1) Alf's Anguish.
His latest "heart on sleeve" missive will strike a chord with many bus operators small and large. It concerns the effect of roadworks on your ability to run the timetabled service.
This is an expurgated version of Alf's latest heart-felt apology to his customers.
We’re really sorry that many of your buses have been running late over the past few weeks.
From back in the Spring with the closure of the 13 Bends our X70 and 170 had to endure a lengthy diversion via Calver Sough and Hassop ...
Even without knowing the geography it is obvious that this diversion would be VERY disruptive.
We have to run services as efficiently as possible. This means that, for example, when an X70 arrives in Chesterfield from Bakewell, that bus then runs as a 55 or 56 to Alfreton. Similarly, when the X70 arrives in Bakewell, it becomes a 172 to Matlock. So it’s easy to see how a problem at, say, Darley Dale can make the bus for people waiting at, say, Stonebroom, run late.
Maybe too tightly scheduled, Alf. But we understand your dilemma.
How long are these roadworks going to last? We have been assured that they will be completed in time for the show at Chatsworth, so the first weekend in September.
So the planners can respect the biggie at Chatsworth, but disrupt everyday life elsewhere. Why not do these road-blocking repairs overnight when traffic a light and buses do not run.
All together now; "ITS TOO EXPENSIVE!" But it is quite OK to palm the costs off on to other businesses, i.e. Alf's buses!
What else can be done?
Going forwards, we’re going to be making some changes to our services which will allow us to run the 55/56, X70 and 170 independently of each other and of other services. These changes will take effect from 2 October (as we are required by law to give 10 weeks notice) and full details will be given nearer the time.
In the meantime, we sincerely apologise for the disruption to services, but assure you that we’re doing our very best to keep things as close to time as possible.
Who would run a bus company, eh? fbb did, for a while, and was so, so glad to pass it on to others who were also keen at the time. They gave up as well!
(2) Bell Builds Bigger & Better? (?????)
The fear was that this process would recruit from outside of the bus industry and further divorce running buses from corporate finance.
It seems that this particular horror has been avoided.The four are:-
P Q R S T ?
Next 812 blog : Tuesday 23rd August