Our Customer Experience Centre is staffed 24 hours a day on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries: 0800 200 6060
And a PS. This was the "bad weather" message for the Huddersfield to Penistone line for Saturday 20th.
There was a subsequent addendum to this page, telling customers that the buses would not be able to get to some of the stations because of snow and ice. Stops would be on the nearby (???) main road A616.
Perhaps young Torquil, who works the interwebnet for Arriva at weekends, didn't quite understand about buses, trains, stations and weather.
But. never mind, we can all go digital - it will be so much easier!