Remember That 75 minute Late Arrival?
Last weekend, the fbb's had a tortuous journey from Axminster to Glasgow with a very late arrival in the Scottish City.
Delay Repay came into effect and it was efficient and quick to deal with on-line. All fbb had to do was to send a picture of the appropriate rail tickets, plus details of the specific delayed journey and, just three days later, this missive arrived in the old man's in-box.
I write further to your Delay Repay request regarding a delay to your recent journey.
Please accept our apologies once again for any inconvenience this delay caused you.
Under the terms of our ‘Delay Repay’ scheme, customers who are delayed by 30-59 minutes will receive compensation equivalent to 50% of the cost of the affected leg of their journey; if a return ticket is used, the ticket price is halved to calculate this compensation. If you are delayed by 60-119 minutes, you will receive 100% of the cost of your single ticket, or 50% of your return ticket. If you are delayed by more than two hours, we will compensate you for 100% of either the cost of your single ticket, or both portions of your return ticket.I
I would therefore like to offer you the enclosed cheque for £124.75
I hope that your experience will not discourage you from using our services in the future/
STOP PRESS 2205 YESTERDAY
124 minutes late at Axminster!
See an appendage to tomorrow's blog.