"The punctuality of the services has started to improve now and the number of complaints made by passengers has subsided to the levels normally expected at this time of the year."
"We live on the 20 bus route, and formerly the 20A, (alas no more). We had three 20 buses and three 20A buses per hour, so in theory heading back from the city centre we had six buses per hour. When the 20A was axed we were told that we would get four 20s per hour, (a vast improvement you will agree), what they failed to tell us was that they will all arrive at once in convoy, well three of them. I don’t know where the fourth went – this has happened more than once.
"This morning waiting at Norton Lees for a bus into the city we were there long enough for three buses to have been due, someone was tracking them and kept saying, one due in two minutes and another in three. They didn’t arrive and then the tracking site went down.
"Eventually we spotted two heading toward us. Both went past with people packed on like sardines. We ended up walking down to Heeley to get a bus. An hour after I left home, I managed to get a 24."
So are the politicos and management in denial? It's too late now, but it would have been better if the "partnership" had actually told their customers what was happening. When fbb was in Sheffield a fortnight ago, EVERY bus he travelled on had at least one passenger spitting venom. Two types of complaint were foremost: one, that buses were not running on time and two: nobody seemed to know where they were going.
Not surprising as the "partners" publicity was appalling.
And don't try looking at the bus stops ...
Appalling and disgraceful.
But come with fbb to the launch of Stagecoach South West's latest "Gold" service which has started today. Your chubby blogger will report more on the "do" itself tomorrow, but let us look at the publicity which is widely distributed door to door along the route.
The timetable booklet looks good ...
Now here's a thing. Apart from the PR flummery of going "Gold", the frequency and route have not changed at all. Here is an extract from a 2010 timetable.
Yet Stagecoach prints a quality leaflet.
Meanwhile in Sheffield, where everything has changed, you get cheap and nasty leaflets with no maps which don't adequately or accurately tell you what the change is. And the journey planners are, to use a technical IT term, ...
Would Stagecoach consider arranging a series of seminars for the partnership - even briefing their own Sheffield company on how to do it?