tag:blogger.com,1999:blog-7432323264902617108.post6464453209021238787..comments2024-03-25T22:17:35.616+00:00Comments on Public Transport Experience: An Infestation of Spiders [Part 2]fatbusblokehttp://www.blogger.com/profile/06833340546527596517noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7432323264902617108.post-15401633183189690832013-11-12T10:05:07.716+00:002013-11-12T10:05:07.716+00:00The lack of common courtesy shown by some bus oper...The lack of common courtesy shown by some bus operators to such enquiries by post and email never ceases to amaze me, <br /><br />Apart from a couple who operate within travelling distance and I know will respond to emails I write and enclose an SAE. The enquiry is usually because I am visiting, or have just visited an area and could get nothing 'on the ground' (always explained). On average six letters sent out twice a year depending on where we are going and when, and one or two of each batch will not get a reply. <br /><br />On the most recent occasion one company, NAT, wrote explaining that their network covered a much wider area than the two towns I was visiting, suggested I checked their website and they would then post me the specific timetables I wanted - which they did (and the subsequent emails were very polite etc). By comparison nothing from Phil Anslow whose three timetables, whilst on the web, do not print off 'to the page' . (I look forward to the fbb promised report on Brecon!!!!). This is just one example.<br /><br />It isn't that difficult or costly to put a leaflet or two into an envelope - particularly when one is supplied. So just what is their problem? <br /><br />I sometimes think that the managers feel that all such timetable enquiries must come from bus enthusiasts and they can therefore simply ignore them!!! <br /><br />Please don't try and tell me its the cost. I currently work for a small/medium sized operator and know the enquiries we get.<br />Clive Chttps://www.blogger.com/profile/02059026405966912480noreply@blogger.com