tag:blogger.com,1999:blog-7432323264902617108.post3045702847053520112..comments2024-03-29T08:14:43.839+00:00Comments on Public Transport Experience: Exceedingly Enigmatic Exeter Experiment (1)fatbusblokehttp://www.blogger.com/profile/06833340546527596517noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-7432323264902617108.post-37384985432069490912021-11-26T22:52:17.651+00:002021-11-26T22:52:17.651+00:00In case anyone was wondering, the Ben that sent th...In case anyone was wondering, the Ben that sent the leaflet (me) is not the same person as regular commenter BenAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-80377629736259752612021-11-25T13:43:05.978+00:002021-11-25T13:43:05.978+00:00Complete rubbish, the MD should pick up any new co...Complete rubbish, the MD should pick up any new company publicity and within a couple of minutes (or less!) realise it is riddled with errors and ask questions of the person signing it off!! Of course Stagecoach SW has repeatedly cut back to the bone to increase profits (before Covid!) & suffered as a result.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-43287520622913989352021-11-25T07:31:56.134+00:002021-11-25T07:31:56.134+00:00At none of the bus companies I have worked for wou...At none of the bus companies I have worked for would an MD check new publicity and only at one, after a restructure which meant that the marketing team reported directly to the MD rather than another board level director, would the MD have any significant input in new marketing output. It is about trusting the managers you have to avoid getting bogged down in the detail of one area unless there is an issue and given Stagecoach South West is in the middle of a major driver crisis and an industrial relations dispute his focus would understandably be on that rather than a routine change in marketing - as you say focussing on delivering his product through a crisis rather than a routine change.dwarfer1979noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-53738796162812037102021-11-24T22:06:16.517+00:002021-11-24T22:06:16.517+00:00Thank you for you condescending concern about my c...Thank you for you condescending concern about my connection with the real world... again this isn't about micro-managing everythingBennoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-34707789082554461442021-11-24T21:42:30.649+00:002021-11-24T21:42:30.649+00:00I think you maybe disconnected from the real world...I think you maybe disconnected from the real world. I admire your aspirations, I really do, but if the MD was there for everything, you wouldn’t need anyone else! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-63608389864793409112021-11-24T21:09:34.476+00:002021-11-24T21:09:34.476+00:00Quite the opposite. This isn't about micro-man...Quite the opposite. This isn't about micro-managing the sign off of every piece of publicity, but about having proper oversight, pride and attention to detail. The hallmark that is evident in MDs of what are widely considered as "leading operators". Here we are talking about a new style of map - apparently with the strategy of "showing useful places of interchange between key routes". The MD absolutely should have due oversight and ensure that what has been delivered meets the strategy that has been set. There is no point setting strategy and direction if your not ensuring this is being delivered. Even a cursory glance at this map, as FBB has clearly set out, shows these maps to be inadequate. Perhaps this MD needs to spend a little more time focussing on his product - the buck stops at the top.Bennoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-3172565621489775792021-11-24T20:43:20.242+00:002021-11-24T20:43:20.242+00:00Ben: it suggests that you have minimal knowledge a...Ben: it suggests that you have minimal knowledge about running a bus company. The MD is unlikely to sign off publicity. The MD will set the strategy and direction. However, it is fair to criticise the marketing team though, as they should be the people signing it off! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-12142020744929043532021-11-24T19:03:26.990+00:002021-11-24T19:03:26.990+00:00Two-thirds of the Honiton Road P&R site has be...Two-thirds of the Honiton Road P&R site has been given over to a Covid test facility. Parking is free all day but the bus service has been reduced to just two buses, one every twenty minutes. I guess that helps with the driver shortage but the buses run very full, often late and often single-deck. The passenger experience is far poorer as invariably there is no longer a bus waiting at the stop.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-57926299232731284522021-11-24T13:44:14.744+00:002021-11-24T13:44:14.744+00:00I'm not sure this has anything to do with prog...I'm not sure this has anything to do with progress and everything to do with cost-cutting (sorry Mike, "the philosophy") doesn't wash with me.<br /><br />The new Exeter map is bad, but the Devon-wide network map is tragically even worse.<br /><br />If Mike didn't realise there were any mistakes, then I'd ask why not? Who's signing this rubbish off and why isn't Mike actively checking that key pieces of publicity for the company he's running aren't error prone!? Saying he didn't realise there were mistakes isn't good enough, anyone who knows the business should be able spot them instantly, some are glaringly obvious.Bennoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-46405939048183831342021-11-24T09:08:55.986+00:002021-11-24T09:08:55.986+00:00Re the Stagecoach map, I'm not sure why they f...Re the Stagecoach map, I'm not sure why they feel the need to replace that style. It is very clear and aided by including unserved roads to to help readers orientate themselves. Still, such is the way of progress.Anonymousnoreply@blogger.com