tag:blogger.com,1999:blog-7432323264902617108.post703455816236164520..comments2024-03-25T22:17:35.616+00:00Comments on Public Transport Experience: 9A? Which Way? That Way? No Way! [2]fatbusblokehttp://www.blogger.com/profile/06833340546527596517noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7432323264902617108.post-80279634653581869052016-05-06T13:36:26.409+01:002016-05-06T13:36:26.409+01:00First still has a long way to go to cure all of it...First still has a long way to go to cure all of its ills. I recently had cause to email BoS with a straight-forward fares enquiry. It took them five working days to reply by which time I'd been, come back and whilst there had used the services of another operator as they hadn't answered my question. Yes, the reply came from a lady in Norwich, who presumably had to telephone or email BoS to get the answer for me. Utter madness - this is not customer service in the same way that not making available copies of timetables isn't either. None of this is difficult stuff, it should be ingrained and as fundamental as running a bus on time.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-78663049671312129232016-05-06T10:24:30.084+01:002016-05-06T10:24:30.084+01:00According to the Bristol, Bath & West section ...According to the Bristol, Bath & West section of the First website there are some big changes on 8th May including changes to Buses of Somerset services, however the BoS website has no information as of 10:15 today.Anonymousnoreply@blogger.com