tag:blogger.com,1999:blog-7432323264902617108.post5484514993415952896..comments2024-03-25T22:17:35.616+00:00Comments on Public Transport Experience: The Tale of a Truck : Part The Secondfatbusblokehttp://www.blogger.com/profile/06833340546527596517noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7432323264902617108.post-1800417032918793492015-06-08T19:39:13.099+01:002015-06-08T19:39:13.099+01:00Your experience is precisely why I won't deal ...Your experience is precisely why I won't deal with Hattons anymore via mail order. <br />I have had part of my orders mispicked, and the cost of returning the goods was 50% of the value of the part of the order so no point returning the 'wrong' goods. <br />Any 'saving' on the models is outstripped by these postal charges - I prefer instead to shop locally (the joys of a free staff bus pass!) and spend a little bit more than the Hattons price buying my model and getting it on the day of purchase. <br />Hattons make their real money via mail order - they're incredibly helpful on the phone as well and even more so should you pop into the shop (which is worth dropping into if you're ever up there) but as with all 'bargains' there is a price to be paid. <br />You don't get owt for nowt as they say in Yorkshire. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-30306156708990037862015-06-08T09:29:45.764+01:002015-06-08T09:29:45.764+01:00I agree entirely and I wish I had. But having stir...I agree entirely and I wish I had. But having stirred up a hornets nest on email, the possibility of matching a subsequent phone call to the relevant electronic "conversation" seem unrealistic! Isn't "electronic" supposed to be the answer to all ills?fatbusblokehttps://www.blogger.com/profile/06833340546527596517noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-10653900663826122912015-06-08T09:20:42.208+01:002015-06-08T09:20:42.208+01:00An alternative would have been to ring Hattons. Em...An alternative would have been to ring Hattons. Email is good for some things, but when a situation needs resolving it is always better to speak to a human being. It's a theme you've often used in your musings about public transport information: it also applies to customer service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-30765135240714765712015-06-08T09:03:35.244+01:002015-06-08T09:03:35.244+01:00Thanks Neil. None of the twelve emails mentioned i...Thanks Neil. None of the twelve emails mentioned it. Surprise, surprise! I have sent them the blog.fatbusblokehttps://www.blogger.com/profile/06833340546527596517noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-72649033972709845392015-06-08T07:51:31.378+01:002015-06-08T07:51:31.378+01:00http://www.ehattons.com/returns
"he cost of ...http://www.ehattons.com/returns<br /><br />"he cost of return postage will be reimbursed in the instance of faulty or incorrect items, if requested in the covering letter, and returned by the appropriate option of:<br />Royal Mail Second Class with "Proof of Postage" for parcels below 1Kg<br />Royal Mail "Standard Parcel" for parcels weighing more than 1Kg<br />"Proof of postage" certificates are available free-of-charge from post offices, and avoid the need to use services like "Signed for" or "Special Delivery". They ensure that, in the event of a missing parcel, you can prove it was posted to us."<br /><br />So you shouldn't have had to pay the £3.30, but only paying it back if you request it is very sly business practice indeed.<br /><br />I would go out of my way to cease using that supplier on that principle, and would tell them why.Neilhttps://www.blogger.com/profile/11739094192244593533noreply@blogger.com