tag:blogger.com,1999:blog-7432323264902617108.post2286807140822491893..comments2024-03-25T22:17:35.616+00:00Comments on Public Transport Experience: What Journey Planners DON'T tell you ...fatbusblokehttp://www.blogger.com/profile/06833340546527596517noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7432323264902617108.post-64562214899426684622016-10-05T07:37:43.360+01:002016-10-05T07:37:43.360+01:00Thanks for your article
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N...Thanks for your article<br /><a href="http://www.poshesolutions.com/" rel="nofollow">Nebosh course in chennai</a><br /><a href="http://www.poshesolutions.com/nebosh-course-in-chennai.php" rel="nofollow">Nebosh courses in chennai</a><br /><a href="http://www.poshesolutions.com/nebosh.php" rel="nofollow">Nebosh in Chennai</a><br />poshehttps://www.blogger.com/profile/05294613487502149045noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-22709793709540514542012-03-16T08:18:25.355+00:002012-03-16T08:18:25.355+00:00A further point. The companies that repeated win a...A further point. The companies that repeated win awards for customer service etc. (Brighton, Nottingham, Edinburgh, Western Greyhound etc) are usually those that man their own enquiry service.<br />Again, generally, these are companies that have significantly "grown the market"<br /><b>Q.E.D.</b>fatbusblokehttps://www.blogger.com/profile/06833340546527596517noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-37915849340438880972012-03-16T04:09:40.044+00:002012-03-16T04:09:40.044+00:00I think there is a difference between "inform...I think there is a difference between "information", which can often be easy, and "confidence" which equally often isn't. Because of technology, people are losing confidence in the institutions that they need to use. Bus companies are selling, not just rides on a bus, but the <b>confidence</b> that such a ride will be feasible. I think a "scientific" study would show that the users of Traveline have already made the decision to travel whereas a real person answering the phone can (<b>and did</b> become a mini-salesman for both present and future travel.<br />The mass withdrawal from enquiry offices and local phone services brings a reduction in confidence.<br />I agree that it will never appear on "the bottom line". <b>Even huge supermarkets have enquiry desks!</b><br />If I ran a bus service, I would be horrified to leave my company's product in the hands of someone sitting in a bunker many long miles away.fatbusblokehttps://www.blogger.com/profile/06833340546527596517noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-14830185630740661882012-03-15T21:27:05.212+00:002012-03-15T21:27:05.212+00:00As a founder member of the TUC**, I feel you would...As a founder member of the TUC**, I feel you would be disappointed if I didn't respond !<br /><br />I have to agree that no journey planner is ever going to handle responses such as “If everything runs to time, then you should be able to catch such and such a bus - but failing that you only need to wait so long for the next one, and so on”. Or if it did, it would be incredibly complicated to use – even more so than Transport Direct ! And a knowledgeable person on the end of a phone or over the counter is probably the only way you are ever going to get that type of advice.<br /><br />But the problem is two-fold. One is a lack of people with the right type of detailed knowledge and the second is that in reality there are very few people making the sort of query which requires that level of detail.<br /><br />I say this because forty years ago I spent two summer vacations manning the telephones at the EYMS enquiry office in Hull, interspersed with periods dealing with parcels and lost property. (Whether I was considered as ‘a nice man at the end of the phone’ by callers, I wouldn’t like to say). My memories of the time are that a very large proportion of enquiries were simply for ‘the next bus to Withernsea’, to which the answer was ’the 75, 76 or 77 at quarter past or quarter to the hour’ (an answer, incidentally, which would still do perfectly well today). The number of occasions that enquiries involved more than one bus was very small – and the number involving changing between train and bus practically zero. However, I do remember one occasion when a lady rang asking if she could get a bus to Laxton, a village in the flatlands east of Goole, and being surprised when I told her she would be best getting the train to Saltmarshe station - which as you will know is at Laxton. She was very grateful, but astonished to be told about trains after ringing the bus company. However, not all of my colleagues would have answered in the same way – most would just have said “I’m afraid we don’t run there”. <br /><br />So although there will be some occasions when passengers would certainly benefit from being able to call on such advice, I fear the additional revenue generated compared with a computer system would be very small - which is probably why bus companies and local authorities look for the technical solution, which is at least consistent.<br /><br />However, I appreciate that my experience is fairly insignificant compared to your own – and I know you have a different take on how the finances play out.NMcBhttps://www.blogger.com/profile/05494964262745285249noreply@blogger.comtag:blogger.com,1999:blog-7432323264902617108.post-29804985127327032182012-03-15T21:21:46.028+00:002012-03-15T21:21:46.028+00:00This comment has been removed by the author.NMcBhttps://www.blogger.com/profile/05494964262745285249noreply@blogger.com